Legal notice

Legal notice

Provider information for this website, my professional qualification and the scope of the offering, plus legal notes on payment, dispute resolution, liability, and copyright.

Provider information (§ 5 DDG)

The provider of this website is Josephine Heers, couples and sexual counseling in Crete and online.

Address: 74100 Rethymno, Crete, Greece

Email: contact@paarberatung-kreta.de

Responsible for the content (§ 18 (2) MStV)

Josephine Heers, address as above.

If you have questions about the content of this website, you can reach me at contact@paarberatung-kreta.de.

Professional details and qualification

Social worker / social pedagogue (B.A.) and social manager (M.A.), degrees awarded in Germany.

Further training in sexual counseling (training centre of the Praxis für Sexualität).

My offering is couples and sexual counseling. I am not a psychotherapist and not a licensed alternative practitioner (Heilpraktikerin); counseling does not replace psychotherapy, medical or psychiatric treatment, or medical diagnosis.

Scope of the offering

The offering comprises couples and sexual counseling – online and in person in Crete. Counseling is available in German and English.

Appointments for online sessions and inquiries about in-person appointments are arranged by email. For organisational reasons, appointments cannot be scheduled by phone.

Payment and accounting

Online sessions are paid after personal confirmation via a Stripe-hosted payment link (Stripe Payments Europe, Ltd., Ireland). Card and payment data are processed exclusively by Stripe; this website does not collect payment data.

Terms regarding online prepayment, rescheduling, cancellations, and no-shows can be found in the notes on this page and in your appointment confirmation.

Consumer dispute resolution

I am neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Note: The online dispute resolution platform (ODR platform) provided by the European Commission was discontinued on 20 July 2025.

Liability for content

As a service provider, I am responsible for my own content on these pages under the general laws (§ 7 (1) DDG). Under §§ 8 to 10 DDG, however, I am not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate unlawful activity.

Obligations to remove or block the use of information under the general laws remain unaffected. Liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If I become aware of any such infringements, I will remove the content in question immediately.

Liability for links

My offering contains links to external third-party websites over whose content I have no influence. Therefore I cannot assume any liability for this third-party content. The respective provider or operator of the linked pages is always responsible for their content.

The linked pages were checked for possible legal violations at the time of linking. Unlawful content was not recognisable at that time. Permanent monitoring of the linked pages is, however, unreasonable without concrete evidence of an infringement. If I become aware of any infringements, I will remove such links immediately.

Copyright

The content and works I have created on these pages are protected by copyright. Reproduction, editing, distribution, and any kind of use beyond the limits of copyright law require my written consent. Downloads and copies of this site are permitted only for private, non-commercial use.

Where content on this page was not created by me, the copyrights of third parties are respected. Third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please let me know. If I become aware of any infringements, I will remove such content immediately.

Emergency notice

This website is not intended for emergencies. In an acute crisis, please contact emergency services or a local crisis support service.

In Germany, call 112 in an emergency. For urgent help, search for “Traumaambulanz” and your town or city to find support nearby. You can also contact Telefonseelsorge at 0800/ 111 0 111 or 0800/ 111 0 222 (free of charge).

If you are abroad and looking for German-language support, please use the online platform at online.telefonseelsorge.de.

Cancellation, rescheduling, and support questions

  • Rescheduling and cancellations are clarified directly in personal contact.
  • In the case of a no-show there is no possibility of a refund or a replacement appointment. A new appointment costs again.
View privacy notice

Getting in touch

For organizational reasons, I do not offer appointment scheduling by phone. If you have questions, feel free to reach out in advance by email at contact@paarberatung-kreta.de.

You can request an appointment in the morning or in the evening.

I will get back to you as quickly as I can.

Analytics

Analytics only after explicit consent

If you agree, we only collect a small amount of usage data, handled with care: page views and clicks on contact or payment paths.

  • Allowed: page views after consent
  • Allowed: contact and payment CTA clicks
  • Never tracked: form contents, intimate topics, or sensitive counseling details